Frequent Asked Questions
Q1: Are you a factory or trading company?
A: We are a factory for tents, tarps and sleeping bags, we have more than 100 workers.
We also help our clients to do sourcing for relating camping gears including picnic mats, camping bags, camping tables&chairs, stoves and other items.
Q2: Where is your factory located? How can I visit there?
A: Our factory is located in Longgang City, Wenzhou City, Zhejiang Province, China.
All our clients, from home or abroad, are warmly welcome to visit us! We're half an hour away from railway station and an hour from airport.
Q3: How can I get some samples?
A: Some products have stock and we can dispatch sample with fast delivery, we only charge the minimum cost for the sample and delivery.
OEM sample is also warmly welcomed, sample cost can be refund once bulk order is confirmed.
Q4: How do your factory do regarding quality control?
A: Quality is priority to us.
We always attach great importance to quality controlling from the very beginning to the very end. We passed the ISO9001: 2008 certification. Pass rate: more than 98%.
Q5: What's your world brand customer?
A: We have serving experience for working with famous brands and supermarkets, including DISNEY, SODIMAC, LEADS etc.
Q6: How about the after-sale service?
A: We support ALIBABA TRADE ASSURANCE order which can well protect your after-sales rights.
Any problem about our products, please feel free to call our after-sale department, 0086-15868568219. You'll get our prompt attention and solution to your concerns.
Q7: What payment terms you accept?
A: We accept PAYPAL, T/T, Western Union or other payment methods.